Frequently Asked Questions

Standard ortho recovery was broken. 
So like any good ortho, we fixed it.

  • Cold therapy is a clinically-validated pathway to assist with both pain management and the reduction of swelling/inflammation.

  • Yes and no. Cryotherapy is a new form of cold therapy that uses liquid nitrogen vapor to decrease superficial body temperatures in a way similar to traditional icing. The vapor is either applied locally to an injured area using a wand-like device, or released into a cryochamber that exposes the entire body to cold. However, the cold therapy we use with the SnoPak is more traditional.

  • SnoPak technology provides up to four hours of continuous cold treatment. Each SnoPak will last for approximately 50 freeze cycles. If the SnoPak is left in the freezer for extended periods of time, it will start to harden. After many freeze cycles, the SnoPak will begin to lose its loft (fluffiness). If this is the case, thaw the SnoPak slightly before using. If the SnoPak becomes hard, replace it with a new SnoPak.

  • Yes! All of the Graymont X bracing systems and the GMX universal wraps are cold therapy compatible so you can ice whenever it’s convenient for you.

  • Refer to your doctor’s protocol when it comes to your recovery plan.

  • Allow the SnoPak to freeze for 4 hours in the SnoBox prior to initial application. Depending on the strength of your freezer, the SnoPak might require some additional time.

  • Freeze the SnoPak by facing the black surface down in your freezer so that the air valve is facing up and exposed. Do not stack objects on top of the SnoPak. You can also freeze it in the SnoBox as well.

  • Contact your HCP or click here.

  • Pain is a completely normal and expected side effect to any surgery. There are effective pain management pathways that can be utilized, like cold therapy. If you are experiencing severe, prolonged pain – please contact your physician.

  • It is important to understand the potential risks of any medication you intend to take. To hear more about two pain management pathways, check out our video on The Chill and The Pill here.

  • No. It has a negative environmental impact. Improper prescription disposal can lead to drugs leaching into the water system or lead to accidental poisoning amongst other dangers. Click here to learn more.

  • Cold therapy has been around for ages but most recently, prolonged cold therapy has become a clinically-validated pathway for the reduction of pain and swelling.

  • The Graymont X SnoPak is 100% non-toxic, but is intended for external use only. The SnoPak is made up of proprietary reusable gel beads that allow for a fluffy, snow-like texture, allowing for comfortable icing.

  • We currently offer a 15% discount for those willing to learn about the opioid medication usage and the benefits of cold therapy. Check out our Opioid Safety Program here

  • No, everyone can benefit from the proper use of cold therapy! When used correctly, cold therapy not only assists with pain management but also can reduce swelling and promote faster healing. Our SnoPaks and Universal Wraps provide long-term, reusable cold for any pain or injury.

  • Yes! One of the greatest benefits of our Cold therapy at Graymont X is that after your injury has healed, you can still use the SnoPak and Universal wrap for any aches/pains/swelling. Find instructions for how to use the Universal Wrap and SnoPak on their own here

  • Your physician likely referred you to Graymont X because you are either having surgery soon and will be wearing one of our braces or you are a candidate for our cold therapy products.

    If your physician hasn’t already encouraged you to do so, please complete our Opioid Safety Program found here, and sign up for our Recovery Assistant emails that will send you important reminders about your recovery journey. You can sign up here.

    If you are not having surgery, but your physician referred you to Graymont X, it is likely because they are confident you could benefit from proper usage of cold therapy which assists with the reduction of pain and swelling. You can find our cold therapy products here.

  • Cold therapy works better when designed to properly fit inside a soft good or brace. Our SnoPaks are made specifically to integrate perfectly with Graymont X wraps and braces. They stay in place and provide continuous cold therapy that’s safe on skin. SnoPaks are lightweight and comfortably conform to the body. Our SnoPaks are affordable, effective, and convenient, no matter what stage of recovery your patient is in.

  • Refer to your doctor’s protocol when it comes to your recovery plan. The more you expose the area in recovery to cold, the better. Cold therapy benefits are best achieved with near constant usage of a safe format.

  • Refer to your doctor’s protocol when it comes to your recovery plan.

  • Yes! All of the GMX bracing systems and the GMX universal wraps are cold therapy compatible so patients can ice whenever it is convenient for them.

  • SnoPak technology provides up to four hours of continuous cold treatment. Each SnoPak will last for approximately 50 freeze cycles. If the SnoPak is left in the freezer for extended periods of time, it will start to harden. After many freeze cycles, the SnoPak will begin to lose its loft (fluffiness). If this is the case, thaw the SnoPak slightly before using. If the SnoPak becomes hard, replace it with a new SnoPak.

  • Freeze the SnoPak by facing the black surface down in your freezer so that the air valve is facing up and exposed. Do not stack objects on top of the SnoPak. You can also freeze it in the SnoBox as well.

  • You can contact us by emailing hello@graymontx.com or reaching out directly to our sales team at

  • We work closely with you and all of the key stakeholders at your facility to ensure there is a smooth transition and onboarding process for integrating GMX product systems.

  • Simply put, Graymont X is a program rather than just a product. We have dedicated ourselves to learning what healthcare providers really need from DME companies—namely, creating an exceptional patient recovery experience, while shifting time and piece-of-mind back into the days of their orthopedic customers.
    To that end, we provide:

    • easy to use resources about our products
    • a series of well-timed emails to patients to remind of important recovery milestones
    • simplified opioid education, an alternative solution in the clinically-validated pathway of cold therapy for a reduction in opioid based pain management
    • a thoughtful solution for the proper disposal of leftover opioid medication.

  • We have a wide variety of physicians from all facility structures (from private practice to hospital systems) that are currently using Graymont X. Learn more about who they are and what they have to say here.

  • While some cold therapy options provided to patients post-operatively are to be used alongside their brace, it can be costly or cumbersome for patients. At GMX, we focus on the ability to directly integrate effective and reusable cold therapy into our bracing systems.

  • The SnoPak is coated with a layer of material to help prevent damage and injuries to skin tissue. DISCARD IF PUNCTURED OR TORN.

  • Yes! All of the Graymont X bracing systems and the GMX universal wraps are cold therapy compatible so you can ice whenever it’s convenient for you.

  • Yes! All of the GMX bracing systems and the GMX universal wraps are cold therapy compatible so patients can ice whenever it is convenient for them.

  • Refer to your doctor’s protocol when it comes to your recovery plan.

  • Contact your HCP or click here.

  • Allow the SnoPak to freeze for 4 hours in the SnoBox prior to initial application. Depending on the strength of your freezer, the SnoPak might require some additional time.

  • SnoPak technology provides up to four hours of continuous cold treatment. Each SnoPak will last for approximately 50 freeze cycles. If the SnoPak is left in the freezer for extended periods of time, it will start to harden. After many freeze cycles, the SnoPak will begin to lose its loft (fluffiness). If this is the case, thaw the SnoPak slightly before using. If the SnoPak becomes hard, replace it with a new SnoPak.

  • Refer to your doctor’s protocol when it comes to your recovery plan. The more you expose the area in recovery to cold, the better. Cold therapy benefits are best achieved with near constant usage of a safe format.

  • The Graymont X SnoPak is 100% non-toxic, but is intended for external use only. The SnoPak is made up of proprietary reusable gel beads that allow for a fluffy, snow-like texture, allowing for comfortable icing.

  • Freeze the SnoPak by facing the black surface down in your freezer so that the air valve is facing up and exposed. Do not stack objects on top of the SnoPak. You can also freeze it in the SnoBox as well.

  • We do not accept refunds but we will exchange your product in the instance that our product is defective. Please email us directly at hello@graymontx.com with your issue and a team member will help coordinate your exchange.

  • We currently have a warranty in place for 6 Months post-purchase

  • You may hand wash the wrap with a mild detergent and cold water. Rinse thoroughly, removing all detergent residue to avoid skin irritation. AIR DRY only. A mild disinfectant wipe may be used to clean the SnoPak. It is not advised to machine wash the SnoPak.

  • Shipping dates are dependent on when order is placed and if the product is requested by a specific time for an upcoming surgery. Shipping can take anywhere between 3-14 business days depending on the location. 

  • Yes! We ship all of our products nationwide. 

  • Cold therapy has been around for ages but most recently, prolonged cold therapy has become a clinically-validated pathway for the reduction of pain and swelling.

  • In collaboration with our physician partners, we’ve developed an orthopedic recovery system that reduces the need for opioids and promotes safer post-operative healing. Graymont X offers a holistic, systematic approach. From fitting to the finish line and every little step along the way. In short, we’re Reshaping Recovery—for patients and physicians.

  • We proudly manufacture all of our products in the USA

  • Graymont X is based in Chicago, IL

  • Cold therapy is a clinically-validated pathway to assist with both pain management and the reduction of swelling/inflammation.

We’re here to help

Please send us a note at hello@graymontx.com for more information or fill out the “Contact Us” form.

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